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IT network support

Free up essential time wasted through ineffective IT, we can ensure that you are working efficiently with your infrastructure.

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IT Network Support  IT Network Support  IT Network Support  IT Network Support

Free up essential time wasted through ineffective IT.

Book Your 30 Day Trial

book your FREE
level 1 audit

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3 Months free

15 months for the price of 12.

Online exclusive offer.

Half your IT costs

Half your IT support costs by
outsourcing your IT with acs.

Help desk Specialist Team

Our Pro-active monitoring means we fix problems before they occur.

Are you looking for IT Network Support? Constantly evolving technology and ever changing requirements mean that organisations must continually invest to maintain and improve IT service levels. For many businesses, this can become expensive and time consuming, requiring on-going training and the procurement of new technologies and staff.

Proactive IT support from acs consists of a set of enterprise level services and industry best practices that reduce the total cost of ownership and help improve IT services throughout your business. The solution is priced on a monthly investment enabling you to avoid unexpected capital outlays and smoother cash flow.

  • Improve service levels and ensure system uptime
  • Provide financial certainty with a fixed monthly IT cost
  • Keep your network protected with robust security systems
  • Develop IT strategy to align your IT with your business goals
  • Fix problems before they occur with cutting edge proactive monitoring
  • Access to the most experienced technical team in the region

Proactive IT delivers our highest level of service and support to compliment your network infrastructure, allowing us to diagnose and prevent potential issues before they actually occur.

Our support methodology is built on processes servicing many thousands of end users, applying best practice and our unique 4-block approach which includes strategic planning. Working together in partnership, our 3 year technology plan will help you gain competitive advantage and the best return on your overall IT investment.

Proactive IT features
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Proactive monitoring of servers & infrastructure
Monitoring of servers, desktops, notebooks and core infrastructure for hardware failures and disk space usage with automated alerts.
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Guaranteed fast response times
We provide a 4 hour response or better to critical issues and 8 hour response for non critical issues.
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Network Operations Centre and call tracking
State of the art support systems with online call logging, monitoring of current calls and ability to view historical data.
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Performance reports and healthchecks
An overview of IT infrastructure provided weekly with an overall network health score. Review meetings held monthly and quarterly.
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Security updates and Service packs
These are completed every Friday evening. All updates are tested by acs prior to deployment.
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Cloud security - web & SPAM filtering
Blocks websites based on categories to eliminate inappropriate internet usage by employees and filters SPAM emails.
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Software licensing management
Assisting clients to remain legally licensed and ensuring that licensing is managed effectively.
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Loan equipment if hardware fails
Provision of loan workstations, notebooks, servers or printers in the event of hardware failure.
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Unlimited telephone and on-site support
All charges are included in the fixed monthly fee. The best IT team are on hand to fix problems quickly.
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Anti-virus and spyware protection
Advanced Anti-virus solution with monitoring ensures a safe and secure network environment.
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Strategy and technology plan
3 year technology plan aligned to your business goals and compiled with a complete understanding of the latest & future technologies.
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Online backup and Disaster Recovery (DR)
Secure off-site backup and disaster recovery ensures your business is protected against the unexpected.
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Hosted IT services and data centre
Hosted services including Exchange, BlackBerry, Applications, SharePoint and more.

Our FREE level 1 infrastructure audit is the ideal first step to reduced IT costs. Contact our Proactive IT team today on 0844 481 5786.